Terms & Conditions

Last updated: [Insert date]

1. Introduction

These Terms & Conditions (“Terms”) govern the use of our services and website provided by [Company Name] (“we”, “us”, “our”).

By purchasing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

We provide IT and telecommunications services including (but not limited to) email hosting, domain services, home IT support, business IT support, and managed IT services.

2. Company details

Hafod IT
Registered in the United Kingdom
Registered Address: 10 Herbert Street, Hafodyrynys, Newport, NP11 5BD 
Email: Policies@hafodit.co.uk
Phone: [Insert phone]

3. Services provided

We provide the following services:

• Email setup, hosting, and management
• Domain registration and DNS management
• Website hosting and related services (if applicable)
• Home IT support
• Business IT support
• Managed IT services for organisations
• Cybersecurity, backup, and cloud services (where agreed)

Service scope will be confirmed at the time of agreement or purchase.

4. Service agreements

For business and managed IT services, a separate Service Agreement or Service Level Agreement (SLA) may apply. Where such agreement exists, it takes precedence over these Terms in case of conflict.

5. Payment terms

• Payment is required in advance unless otherwise agreed in writing
• Invoices are due within 30 days unless stated otherwise
• We reserve the right to suspend services for late or non-payment
• Prices are subject to VAT where applicable
• All fees are non-refundable unless required by law

6. Domains and third-party services

• Domain registrations are subject to registry rules (e.g. Nominet for .uk domains)
• We act as an intermediary between you and third-party providers
• We are not responsible for third-party outages, failures, or policy changes
• Domain renewals are the client’s responsibility unless on a managed plan

7. Acceptable use

You agree not to use our services for:

• Illegal, fraudulent, or harmful activities
• Sending spam or malicious communications
• Hosting or distributing malware
• Attempting unauthorised access to systems or data
• Any activity that breaches UK law or regulations

We reserve the right to suspend or terminate services if misuse is detected.

8. Support services

• Support is provided during agreed hours unless otherwise stated
• Response times may vary depending on service level
• Emergency support may be subject to additional charges
• Remote support tools may be used with your consent

9. Managed IT services

Where we provide managed IT services:

• We will manage systems as agreed in the service scope
• You remain responsible for internal policies and user conduct
• We are not liable for issues caused by third-party software unless under our control
• Backup services must be explicitly included to be covered

10. Data protection

We handle personal data in accordance with our Privacy Policy and UK GDPR.

• We act as a data controller and/or data processor depending on the service
• We implement appropriate technical and organisational security measures
• You remain responsible for ensuring lawful use of any data you provide to us

11. Security

We take reasonable steps to secure systems and data; however:

• No system is completely secure
• You are responsible for maintaining strong passwords and access controls
• We are not liable for breaches caused by user negligence or third-party compromise outside our control

12. Service availability

• We aim to provide reliable services but do not guarantee uninterrupted availability
• Maintenance, updates, or third-party issues may cause downtime
• We are not liable for loss of business due to service interruption

13. Liability

To the maximum extent permitted by law:

• We are not liable for indirect, consequential, or financial losses (including loss of profit, revenue, or data)
• Our total liability shall not exceed the amount paid for services in the preceding 3 months
• Nothing in these Terms excludes liability for death, personal injury, or fraud

14. Termination

We may suspend or terminate services if:

• Payment is not received
• You breach these Terms
• Required by law or regulatory authorities

You may terminate services by providing written notice, subject to any minimum contract terms.

15. Refunds and cancellations

• Services are generally non-refundable once started
• Domain registrations and third-party services are non-refundable
• Monthly services may be cancelled with 30 days notice, unless otherwise agreed
• Setup fees are non-refundable

16. Intellectual property

All tools, systems, documentation, and materials provided by us remain our intellectual property unless otherwise agreed. You are granted a licence to use services for your internal business purposes only.

17. Third-party services

We may use third-party providers for hosting, email, domain registration, or software services. We are not responsible for their performance, outages, or policy changes.

18. Changes to terms

We may update these Terms from time to time. Continued use of our services after changes means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact us

If you have any questions about these Terms, please contact:

Hafod IT
Email: Policies@hafodit.co.uk
Phone: [your phone number]
Address: 10 Herbert Street, Hafodyrynys, Newport, NP11 5BD